FAQ

Frequently Asked Questions

  • CANCELLATION
  • We strictly implement no cancellation of orders. If customers entered any incorrect information, we can only do modifications. Such as changing the variant of the product, name, address and contact information. Please reach out to us immediately after the order was placed.

 

  • RETURNS
  • We do not accept returns if the reason are as follows: The customer - Just doesn't like the product. - Expecting a different finish of the product. Please read the full description and features of each product you are to purchase. *We only accept returns of an item if it was damaged during shipping or it is not as described. To initiate a return, please send us a detailed message along with photos for validation on our "contact us" page. NOTE: Customers who refused packages will not be refunded.

 

  • DISCOUNTS
  • - Two discount codes cannot be used at the same time.

 

  • SHIPPING

  • Q) How much is the shipping cost?
  • We offer free shipping worldwide on most of our products

  • Q) I've ordered two or more items, but only received one, why?
  • Sometimes items from the same order will be split into different packages in order to avoid additional fees. You should receive any missing components of your order within two (2) weeks. However, if you don't – let us know. You can contact our support on the "contact us" page. Please keep all delivery packets as we will require them for evidence of shipment.

  • Q) Where can I find my tracking no?
  • This will be emailed to you once it is updated. In rare cases, when we cannot provide you with the tracking number, you can avail the 60-day return policy if the item does not arrive.

  • Q) Where is my order?
  • Please make sure to check your tracking number to see where your order currently is. If the number says that you have received the order but you have not, it is most likely with your postal service. Please consult them and revert back to us if there are any further issues.

  • Q) What do I do about customs fees?
  • You will need to bear the cost of any custom or import fees outside of the total price of your order from us. That being said, we mark all our orders as gifts and hence, the chance of attracting custom duties is very low.

  • Q) The color looks different on my newly received item than what I see on the website – can I do something about this?
  • Computers and cellphones screens display colors are different and that is one reason that you might receive slightly different colored products. We assure you the design will remain the same.

  • Q) How secure is my personal information?
  • Leanole adheres to highest industry standards in order to protect your personal information with the best security solutions. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.

 

  • ITEM NOT RECEIVED
  • If the package gets lost in transit, please notify us so we can make arrangements and re-ship another one. Please allow a week or two for the products will be re-processed by our team. If the package was marked as delivered as per tracking information, please communicate with your local post office to verify as to why it was marked delivered yet you do not have the package. Try to reach out to your neighbors to ask as well if they have seen the package as well.

 

  • WHOLESALE PRICE
  • Please send us a message to make arrangements. For purchases with a minimum of 10 quantities per type of product, we offer 30% off. For orders more than 20, it can be negotiated via email.